Frequently Asked Questions
Everything you need to know about our high-performance tech accessories.
What makes Mous cases so protective?
Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of micro-air pockets. These pockets act as tiny springs, significantly dampening the impact of drops and falls to protect your device.
Are your cases compatible with MagSafe® accessories?
Yes, our Limitless 4.0, Limitless 5.0, and Clarity ranges are fully compatible with MagSafe® chargers and accessories, featuring integrated magnets for a seamless connection.
How long does international shipping take?
Standard international shipping typically takes 3-7 business days. We ship from multiple global hubs to ensure your order reaches you as quickly as possible, regardless of your location.
What is your return policy?
We offer a 30-day return window for all products in their original condition. Additionally, many of our cases come with a Limited Lifetime Warranty against manufacturing defects.
Will your screen protectors work with any case?
Our screen protectors are designed specifically to be 'case-friendly,' meaning they stop just short of the screen edge to prevent lifting when used in conjunction with Mous cases or other third-party brands.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna or Afterpay in select regions.